Serial numbers and replacement links can only be reissued for 30 days after purchase; if you have purchased the extended download option both serial number and download link will be available the specified duration of the extended download time from our online store provider (Typically 2 years from date of purchase). The extended download option is only available at time of purchase and cannot be purchased later.

NewSoft has bundled software with a variety of hardware manufacturers with digital cameras, scanners over the years. If you have recently purchased, acquired or received 2nd hand a device with NewSoft software (from an auction site, yard sales or swap meets etcetera) or are missing components, serial numbers or cd you would need to purchase replacements.

NewSoft software requires serial numbers to be installed or used; without the serial number the software or hardware cannot be installed.

Under the terms of the End User Licensing Agreement NewSoft is unable to replace missing serial numbers, offer free replacement cds or replacement software for any NewSoft/Presto product that you have purchased, acquired or received 2nd hand. (auction sites, yard sales or swap meets etcetera)

To purchase replacement software, replacement serial numbers you can visit NewSoft E-store for more information.

NewSoft is unable to offer a replacement serial number for any boxed version.

There are some products prior to 2000 that were designed for much older operating systems and were bundled with third-party hardware. Most of these products have been replaced with newer versions or obsoleted with no further support. In addition, most of these older products are not compatible with current operating systems that are available.

The trial version of NewSoft product will not work with any serial number. Any customer who downloads the trial and tries to use the serial number will have issues. 

Only the original maker of the hardware device can offer a replacement CD. NewSoft is not able to offer replacement CD's for any hardware devices that do not bare the NewSoft name.

You will need to contact the original manufacturer of the camera (or any other hardware device) for the updated driver(s) for an original replacement CD. Or, you can purchase the most current retail version of the NewSoft software from our customer service or from our E-store on this website.

Certain Epson products were released prior to certain operating systems being released. If your Epson device uses either ESP 1.x or 2.0 they may not be fully supported under Windows XP or Macintosh OS X and may only have limited functionality. Currently, there is an upgrade available that can be purchased from NewSoft in our E-store.

NewSoft has issued patches for a variety of our software and typically these are free of charge to customers. Not all NewSoft software has patches available. To view the complete list of available patches or updates, please visit our Tech Support section.

No. Due to licensing issues and agreements, NewSoft is not able to offer replacement CD's, hardware or manuals for any manufacturer.

NewSoft can only recommend that you look for other sources of support by doing a web search (for example, using a search engine such as Google) on the manufacturer or product name. Newsoft is only able to offer software for sale in these instances; typically when NewSoft software is bundled with a third-party hardware device, it is considered an OEM bundle.

Any software purchased through NewSoft would be considered a retail box purchase.

A patch is a small program or piece of software that corrects or fixes an issue(s) with NewSoft software.

An update is typically larger than a patch and can correct and change the version date of the software.

An upgrade is usually considered to be a new version and will either replace or upgrade an older version.

If you are an owner of NewSoft Software, you may be eligible for an upgrade under certain conditions. However, you would be required to provide proof of purchase or ownership. Also, some older versions of NewSoft software may no longer eligible for upgrades as differences in features available and system requirements may be so different between the newer versions and the older versions are too great. 

Since some products are designed for certain operating systems, NewSoft will from time to time obsolete software or replace it with a new version. For example, if you purchased a scanner (device) with NewSoft software that was designed for Windows 95, it may not be supported under any of the current operating systems. In cases like this, NewSoft is unable to offer support over the phone or via e-mail for obsoleted software.

One (1) year from the date of purchase. Typically, NewSoft will release new versions to keep pace with new operating systems and release fee-based upgrades if necessary.

NewSoft has issued patches for a variety of our software and typically these are free of charge to customers. Not all NewSoft software has patches available. To view the complete list of available patches or updates, please visit our Tech Support section.

If you bought the hardware device through a retail, on-line store or the manufacturer, then you would need to contact the original retail online store or the manufacturer with regards to a return or refund. NewSoft is not able to offer refunds or credit for devices made by other companies. Also, if the hardware or software does not bare the NewSoft brand names, then we would be unable to assist you in this matter.

Refunds do not include shipping or customs charges. These are not refundable since they are a service charge and are not part of the product. All customs broker fees are paid by the customer on shipments and returns.

At this time, NewSoft does not send any e-mails from our service email and typically we have no control over these since they are being spoofed from an unknown locations or persons. Our only recommendation would be delete these or ignore them.

Since trial versions or beta versions allow you try a product before purchasing it, NewSoft is unable to offer any assistance in troubleshooting or addressing an issue with trial or beta software. There is no telephone or e-mail support for trial or beta versions.